Mailing Addresses
By direct debit, which we will set up with you over the phone when you start with us.
Each address includes £5 to forward any correspondence. Additional items are charged at cost plus 20%.
Unfortunately we are unable to offer mail collection. However all mail will be forwarded by first class post to the address you've specified.
Yes. We know you may want to present your business as having multiple
locations, which is why you’re very welcome to buy multiple Mailing
Addresses. All locations will simply post any correspondence to an
address you’ve specified.
Meeting Rooms are offered at every Mailing Address location (with the exception of Hanover Street) and are available by the hour, or on a half or full day basis. Stylish and professional, complementing your Mailing Address with any of these offices is the ideal way of presenting a consistent image of your business.
The team at your Mailing Address will know
you and your business. They will simply explain that you’re out of the
office and take a message if appropriate.
Meeting Rooms
Meeting Rooms are available by the hour, or
on a half or full day basis. Your dedicated Account Manager will be
happy to provide you with daily rates for whichever timescale you need.
Still and sparkling water are available in all
our Meeting Rooms, for the number of delegates you’ve specified. Your
dedicated Account Manager can arrange for any additional catering if
required.
Contact your Account Manager. They will make
all the necessary arrangements, including any equipment, parking or
catering requirements.
Either by credit or debit card, at the time you confirm your booking.
Geographic, 0845 & 0800 Numbers
Absolutely. We will provide you with a list
of numbers to choose from, so you can select a number that’s most
memorable for you.
Incredibly easy. We simply route your chosen
number through to a number of your choice (which can be a mobile or
landline) and then test the line. The whole process can be completed
within the hour.
You‘re welcome to advertise your number
wherever you wish. Opting to reserve a number for just £10 per month
prior to launching a campaign will help you organise any marketing
materials. We will then activate the line whenever you’re ready to
launch.
Yes. Your Account Manager will liaise with you and make the necessary arrangements to ensure your number remains live.
Call Conferencing
Our simple and convenient system allows you to hold a voice conferencing call with up to 20 people anytime, anywhere.
No. Simply inform the relevant parties of the
date and time of your conference call, together with your unique PIN
code and dial-in number, that we’ll provide you with upon subscription.
Excluding the minimal one-off fee, calls are charged at 10p per minute, per connected caller
Fax-to-Email
Yes. We will provide you with whichever
number suits your needs. For example, you may want to generate local
presence with a Geographic Number, or you may wish to create a national
impact with a freephone or 0845 number. Whichever you choose, all faxes
sent to this number will be directed to a secure central server, which
then returns the fax to your nominated email address.
Yes - simply provide us with all the additional email addresses when we set up your Fax-to-Email service.
Office Packs
We offer three Office Packs: Essentials,
Communicator and Entrepreneur. These Office Packs have been designed to
accommodate any budget, yet still provide you with the right tools to
help you impress your clients, work smarter and save you money.
A twelve-month minimum contract is applicable
to all Office Packs. You can be confident that you’re benefiting from
the best possible cost-savings than if you subscribed to each service
individually.
Your dedicated Account Manager is on hand to
answer any queries, or make any changes to the services you’re receiving
from us. They’ll be happy to hear from you.
Telephone Answering Service
Using standard BT features or features within your phone system. We’re on hand to guide you through the entire process.
Yes, and we use it regularly. If you have a
caller who rang three months ago we will know who they spoke to, what
the call was regarding and all their contact details before we even
answer the call. This same information is available to you at any time
via ‘Moneypenny Online'.
You are charged by the minute at the standard BT rate. You pay no more than if you were to return the call yourself.
All PAs are on PC's running Windows. They
have the latest version of Microsoft Office (including Word and Excel)
on their desktops. Your PA will not refer to your diary directly while
on the phone. She will put relevant information into your on-screen
diary that she refers to for every call. Alternatively, you can stay
bang up-to-date using our Moneypenny ‘app’, included as part of our
Communicator and Entrepreneur Office Packs.
Yes. Each fax is treated as a message and forwarded to you via email as a PDF file (which can be opened on any PC or MAC).
You are given a 'divert' number that is
unique to your business. Any calls received on that line will 'pop' your
screen and the call will be answered in your company name.
It's up to you - you control your divert
facility. You can choose just to send engaged or unanswered calls to
Moneypenny, or both. Or you might choose to send all calls to
Moneypenny.
No. There is no limit to the number of calls that can be diverted simultaneously.
Your call is passed to one of her team of
three. That person has all your information in front of her prior to
answering the call. If she cannot answer the enquiry, the call will be
passed back to your PA as soon as she is free.
If you want to send calls to us out of hours,
from 6pm until 8.30am the next morning your calls will divert to our
voicemail system where your Moneypenny PA has recorded a personalised
greeting message for you. You choose how your voicemails are handled -
either checked by Moneypenny each morning, to be written up and sent to
you as a message, or an email sent to you with the message attached as a
WAV file for you to play back on your own computer.
All Moneypenny PAs are based in our office in Wrexham, near Chester. You are welcome to visit at any time and meet the team.